Frequently Asked Questions
Is there a minimum amount of cards I can order?
The minimum order is 25 cards. The Trifold, MetroCard and Thank You Cards must be ordered in increments of 25. The MetroPhoto 5x7 and MetroPhoto 4x6 styles can be ordered in any quantity (with a minimum of 25). Return Address Labels are ordered in sets of 50.
Do the cards come with envelopes?
Yes. All orders include white envelopes.
Can I order the envelopes early?
Yes. You can pre-order your announcements and receive the envelopes early with your paid order. There is a $6.00 charge to cover the pre-shipping of your envelopes.
On what kind of paper are the announcements printed?
The Trifold and MetroCard styles are double sided and are press-printed on 110 lb. cardstock paper with a matte finish. Both the MetroPhoto 4x6 and MetroPhoto 5x7 styles are professionally printed on Kodak Professional Endura photo paper with a matte finish. Both of the MetroPhoto styles are actual photographs.
We're adopting. Can you change your design to accommodate this?
Yes. All designs can be modified for adoptions.
I've picked a design, but I want different colors/fonts/text. Can you do this?
Yes. All colors, fonts and text on the designs can be changed. Indicate any design changes you would like in the 'special requests' box on the order form.
How long does it take to get my announcements/invitations/holiday cards?
Once we have your order and photo(s), you will receive a digital proof usually within 48 hours. Once you approve the proof, we will send you your invoice. After payment is made, it will take about 3 to 5 business days until the order is ready to ship. Orders are shipped via USPS Priority Mail and will take 2-3 days to arrive to you (US orders only - International orders take longer depending on customs). We do our best to provide you with quality and fast service, but sometimes it will take a little longer to get your cards to you when our workload is particularly heavy, or when the United States Postal Service takes longer than expected to deliver packages.
What kind of picture should I use?
You can use a color or black and white photo, either digital or physical. If you have a color photo but want the announcement photo to be black and white or sepia, we can convert it for you, along with making any contrast/brightness/cropping adjustments. Please see the Photo Tips page for more information about photos.
Should I alter the photo first before sending it to you?
We prefer that you don't. We will make any necessary adjustments and cropping to the photo to make it look its very best. Please don't crop the photo, as this will affect the way it appears on your announcement.
Is there a charge to make alterations to my photo?
No! We will convert your photo to black and white or sepia, along with making any contrast/brightness/cropping adjustments and minor touch-ups at no extra charge. We want your photo to look as good as possible on your cards.
How do I send a digital photo?
Set your digital camera to the highest quality setting. Save the file to your computer as a .jpg. Do not alter the photo in any way. 300 dpi is ideal, but the higher the image quality, the better. Please do not compress the file to make it smaller, as this will adversely affect the final print quality. Send the original unaltered and uncropped photo. We will always let you know via e-mail when we receive your photo.
I don't have a digital camera. How do I send you a picture?
If you have access to a scanner, scan your photo at 300 dpi and save it as a .jpg. Then you can e-mail the file to us. If you prefer to send a physical photo, we will provide you with our mailing address and you can mail it to us. Your original photo will be returned with your final order.
Can I send you a picture from the photo CD I got from my photo lab?
It is best that your photo does not come from the photo CDs that most photo labs give you when they process your prints. The resolution of the pictures on the CDs are usually low resolution, and will not result in a good print. If in doubt, send us a photo from the CD and we will let you know if the quality will result in a good print on your card.
Do I get a proof before my announcement is printed?
Yes. You will receive a digital proof of your announcement through e-mail. Any changes can be made at that time, and a revised proof will be sent. Once you approve the proof, it is final and goes to print. We encourage you to carefully check the proof for any mistakes, as we are not responsible for any errors once the proof is approved.
Do the announcements require extra postage?
Only the trifold style with square envelopes requires additional postage (64¢). Trifolds with 5x7 size envelopes require standard postage (44¢). MetroCards, MetroPhoto 5x7s and MetroPhoto 4x6s all require the standard 44¢ stamp postage.
Can you send me a sample?
Yes. Go to the Sample page to request a free sample pack.
I am not in the United States. Can I still order announcements?
Yes. Shipping to Canada is a flat $12.00. For all other non-US countries, send us an e-mail with the quantity of cards you wish to order to firstname.lastname@example.org for a shipping quote.
What if I want to order more announcements later?
We keep all designs on file in the event you need more. There is a minimum order of 25 cards.
Can I get my announcement/invitation in another language besides English?
Yes. Let us know what language you want when you order, and you must provide us with a copy of all the announcement text in that language.
Can you change the colors on a Nursery Art print to match my nursery?
Yes. Indicate any custom color changes you would like in the 'special requests' box on the order form.
Can I order a gift certificate?
Yes! Gift certificates make excellent baby shower gifts! You can order a gift certificate in any amount. Contact us at email@example.com for details.
What payment methods do you accept?
We accept money orders, personal checks, and PayPal [Visa, Mastercard, American Express, Discover and PayPal funds].
Do I need a PayPal account in order to pay with PayPal?
No. You can pay securely with a credit card through PayPal without signing up for an account.
Can I cancel my order?
Completed orders are non-refundable. Once the order is sent to the printer it cannot be cancelled.
Do you have a photographer's partnership program?
Yes. Go to our Photographer's Partnership Program page for more details.
My question still is not answered.
Send us an e-mail at firstname.lastname@example.org.